Refund Policy

At Preparya, we want our refund policy to be simple and fair. The terms below explain when you can receive a full refund for a paid Preparya subscription.

1. First Payment — Pro Plan

If you purchase a Pro plan for the first time, you may request a full refund within 30 days of your initial payment.

There is no usage limit attached to this 30-day refund period for the Pro plan. If you decide Preparya is not right for you during those first 30 days, you may cancel and request a full refund.

2. First Payment — Agency Plan

If you purchase an Agency plan for the first time, you may request a full refund within 30 days of your initial payment, provided that you have used less than 50% of the image quota included in that billing cycle.

If 50% or more of the included quota has been consumed, the initial Agency payment is no longer eligible for a refund under this policy.

3. Subscription Renewals

Paid Preparya subscriptions renew in recurring 30-day billing cycles unless canceled.

Regular renewal payments are generally non-refundable. However, we understand that an unintended renewal can happen.

If your subscription renews and you do not consume any of the image quota from the new billing cycle, you may request a full refund of that renewal payment at any time before the next renewal.

Logging in, opening your dashboard, or browsing Preparya does not count as usage for this purpose. Usage begins when any portion of the image quota for the new billing cycle is consumed.

Refunds for unintended renewals apply only to the most recent payment. Previous billing cycles cannot be refunded retroactively.

For example, if two renewal payments occur before you contact us, only the most recent payment may be eligible for a refund, even if the previous billing cycle was unused.

4. Full Refunds Only

When a refund is approved under this policy, we refund the full eligible payment.

Preparya does not normally provide partial or prorated refunds based on the number of days remaining in a billing cycle or the amount of quota used.

5. Canceling Your Subscription

You may cancel your paid subscription at any time.

Canceling stops future renewals. Unless you also qualify for a refund under this policy, your paid plan will remain available until the end of the billing cycle you have already paid for.

Canceling a subscription does not automatically create or guarantee a refund.

6. Service Problems

If a significant technical problem with Preparya prevents you from receiving the service you paid for, please contact us.

We may review these situations separately from the standard refund rules above and provide a refund or another appropriate resolution when warranted.

7. Incorrect or Duplicate Charges

If you believe you were charged incorrectly or charged more than once for the same transaction, please contact us.

Verified billing errors and duplicate charges will be handled separately from normal refund requests and refunded when appropriate.

8. Abuse and Fraud

We reserve the right to refuse a refund where we reasonably determine that a request involves fraud, abuse of this Refund Policy, manipulation of usage or billing systems, or other misuse of Preparya.

This provision is intended to prevent abuse and does not limit legitimate refund requests made under the terms above.

9. How to Request a Refund

To request a refund, contact us at our support email address using the email associated with your Preparya account.

Please include enough information for us to identify your account and the relevant payment.

We will review the payment date, subscription plan, billing cycle, and applicable quota usage to determine eligibility.

Approved refunds will be returned through the applicable payment method or payment provider. The time required for the refund to appear may depend on the payment provider, bank, or card issuer.

10. Your Legal Rights

This Refund Policy describes Preparya's standard refund terms. Nothing in this policy is intended to exclude or limit any refund, cancellation, or consumer rights that cannot legally be excluded under applicable law.

Where applicable law provides you with additional mandatory rights, those rights will continue to apply.

11. Changes to This Policy

We may update this Refund Policy from time to time as Preparya, our plans, or our billing arrangements evolve.

When we make changes, we will update the date shown at the top of this page.